Refund Policy

Effective Date: January 25, 2026

At Play Bunny, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Eligible items must be:

Unworn, unwashed, and in original condition
In original packaging with all tags attached
Free from any signs of wear, damage, or alteration

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

Intimate apparel that has been worn or had hygiene seals removed
Items marked as final sale or clearance
Gift cards
Downloadable products

How to Initiate a Return

To start a return:

Contact us through our Contact page or email Theone4U@playbunnyco.com within 30 days of delivery
Include your order number and reason for return
We'll provide you with return instructions and a return authorization
Ship the item back using a trackable shipping method (customer is responsible for return shipping costs unless the item is defective or we made an error)

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Please note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We're happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund, including return shipping costs.

Questions?

If you have any questions about our refund policy, please reach out through our Contact page.